Refunds

One address carries all of this: paintedalways@gmail.com. Write from the email you ordered with, and attach a photograph if a piece arrived wrong. A person reads it.

If a print, canvas, frame, or gold-foil edition arrives damaged in transit, misprinted, or defective, tell us within 30 days of delivery — the window our terms state — and we will reprint it or refund it in full. The choice is yours, and we do not ask for the damaged piece back. If tracking stalls and the parcel never arrives, we reship or refund on the same terms.

Each piece is printed to order after payment clears, so a change of mind is not a return. If you want to cancel, write as soon as you know. If the order has not yet gone to our print partner, we cancel it and refund in full.

A digital download paid for and never delivered is refunded in full. Once a file has been delivered and accessed it is not refundable — a file cannot be sent back. If the file you received is corrupt or is not the page you bought, we replace it at no charge.

Refunds go to the card that paid, through Stripe, and usually clear within five to ten business days. We do not issue store credit in place of money.

This page states our practice; it is not legal advice. A founder should have counsel review it before going live.